Refund Policy

Returns & Exchange Policy

At Silvessa, we strive to ensure you love every piece you purchase. In the unlikely event that you're not satisfied, we offer an exchange policy to make the process seamless for you. Please read the following details carefully:

Exchange Policy for Silvessa
We offer exchanges under the following conditions:

Exchange Request:
You may file for an exchange within 24 hours of receiving your product. To initiate the process:

Upload a video of the product clearly showing its condition.
Email us the video along with your exchange request at silvessabyharshita@gmail.com

Verification & Approval:
Once we receive your exchange request and video, our team will verify the condition of the product. If your request is approved, we will notify you via email. After approval:

Your item will be picked up within 5-6 days, or You can choose to ship it back to us.

Exchange Options
You can choose to:

Exchange the product for a new product or the same product (subject to availability).
Opt for a coupon code for the value of your purchase, which will be valid for 4 months from the date of issue.
Exchange Conditions
For an exchange to be accepted, the item must meet the following criteria:

Unworn and in original condition.
No signs of wear or damage.
In its original packaging (including box and pouch).
Tags (if any) must still be attached.
Return & Refund Policy
Currently, Silvessa does not offer cash refunds. Instead, any returned items will be eligible for an exchange or a coupon code for store credit.

Shipping & Delivery
Once your exchange request is approved:

Silvessa will arrange a pick-up for the item within 5-6 business days.
Alternatively, you may choose to ship the item back to us at your own cost
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.